Monday, April 28, 2014

OK Glass! Where is my iPad?


Apple’s Q2 earning threw a curved ball at the market. Yes, the iPhone sales boomed, thanks to the deal with China Mobile. The revenues at $45.6B never looked better! The report exposed the wrinkle in the declining iPad sales, the product that has grown to 200M in the shortest time in the company’s history.  That decline sent a jitter in the market. While attempts were made to explain this decline away as temporary phenomena (not a Christmas Quarter or an inventory goof up…), but as this excellent analysis from Benedict Evans shows, iPad has a use perception problem.

Yes you do not replace a tablet as frequently as you do your smartphone (more often facilitated by your mobile carrier). The core issue is the belief that tablets are replacement for bulky laptops/PCs. This has not happened as anticipated. 

To be fair the PCs/laptops shipment has been declining steadily, and to be equally fair this handy device  is not a direct replacement and for a good reasons. You can accomplish a lot with a tablet besides watching Netflix or YouTube videos, but your iPad is not exactly as hardworking a workhorse for your work or profession. It remain to be seen if availability of Microsoft Office on  iPads will push this device a bit more into the realm of replacement for future laptops. 


On a side note, Benedict Evan also concluded that we (the makers, users and investors) should think of comparing “smartphones” with “tablets and laptops” and stop clubbing tablets and smartphones together. He argues that smartphones, with their vast numbers and ubiquitous presence, is  “transformative.”  Following his reasoning one cannot escape the conclusion that it will take some more time before “tablets” will emerge as a game changer in the laptop/desktop use segment.

Awsome yet with the same issue!


Google Glass is a very different device. However, it is facing a similar perception problem while attempting to move its users beyond being labeled as “Glassholes.”  You could be active and light in exploring your world…. but where do you go from there with a device that costs more than most laptops?

Clearly both devices are not general purpose computing gadgets. Both would be excellent devices for special purpose or specialized use!

Tim Cook alluded to this when he  pointed out that  95 percent share of America's education tablet market, is held by tablet  (emphasis is mine).  I know of one startup that is using tablets extensively for teaching kids that need special education. 

Tablets are being used as check out devices in retail stores, and for browsing menus in restaurants; doctors are using iPads for remote diagnosis. There is a potentially huge but little explored territory where we need information and some interaction, but not require a whole lot of computing. Tablets fit right in.



Google Glass is probably moving in that direction. It’s use in helping firefighters, doctors and surgeons is being explored. NYPD is testing Glass's efficacy for the New York’s finest. Air Force is checking if it can be a useful visual accessory for its air traffic controllers. 



An intrepid legal firm is testing if Glass can provide relevant information faster, to help its personal injury clients. A breastfeeding support website in Australia is advocating the use of Glass to help new mothers in breastfeeding. 


Both the devices have pushed the bounds of technology and have put a lot of access  literally in our palms. 
User will put these to innovative uses, in time,  pushing the envelopes in human-machine interaction and accessing knowledge.  It is in the hands of users, not investors.

Tech companies will in the meanwhile, continue to play the cat-and-mouse with Wall Street!

Tuesday, April 22, 2014

Google Paid Search: Searching for growth


Google's announcement of its Q1, 2014 earning report caught the Wall Street by surprise.  The search behemoth missed the analyst estimates, something that has been unexpected from this company so far.

Google scooped up $15.42B in revenue, representing a 19% increase. But what triggered the anxiety was its key revenue metricsCost per Click (CPC- or the amount a user pays to Google when the person clicks on the URL in the paid search) dropped by 9%. 

While the overall click volume went up by 26% (more users clicking more), the combined effect was a net revenue increase of 19% only.  In itself, this drop in CPC would not be giving the company (and the investors) sleepless nights, what got this exacerbated is the fact that CPC has been dropping now straight for 8 quarters!

The general take of the market has been that clicks are rising on smartphones (thanks to their explosive growth- Benedict Evans



 Developing and emerging markets are driving the smartphone growth.

However, advertisers are not as convinced about advertising on your mobile phones. The level of competition has dropped therefore, depressing average prices.  Google took some steps to address this issue three-four quarters ago (remember Enhanced Campaigns). Apparently those have not been enough to shore up flagging prices.

World Going Online


One other fact, that has not caught much attention, is that the share of International Revenue has been rising steadily in Google’s total revenue. It crossed 57% in this latest report.  Google revealed its income from UK, which has been at 10%.

The Internet Trend Report 2013 from KPCB illustrates the larger share of global visitors to the Top Internet properties



These observations  lead to the following two inferences:

1.     The rise in click volume is mostly coming from regions outside US (and developed world) driven by mobile traffic.  Generally the CPC rates have been lower in developing and emerging countries than in US/UK/EU (ask any SEM vendor or a webmasters running Google Adsense program worldwide)
2.     Paid Search click volumes in the developed markets are probably reaching saturation levels, and advertisers are searching for alternate channels like Facebook or Twitter or...


Interestingly Adobe released its Q1 Social Intelligence Report and found that the CPC on Facebook has gone down 11% quarter-over-quarter while its impression and click volumes have grown! 


These are early indications that the days of windfall revenue growth from paid search are numbered, whether from desktop or mobile visitors. 

And it is the time to kick off the search for the next Holy Grail in digital marketing!